Genpact Walk in Interview 2025 for Technical Support- Voice & Process Associate, Non-Voice. Candidates with Any Graduate Degree can apply. The detailed eligibility, Job type, Location, Salary and application process are given below.
Genpact Walk in Interview 2025:Details
| Company | Genpact |
| Job Role | Technical Support- Voice & Process Associate, Non-Voice |
| Qualification | Any Graduate |
| Batch | 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| CTC/Salary | Rs.5 LPA |
| Job Location | Ahmedabad & Hyderabad |
| Date of Interview | 24th, 25th & 27th January 2025 |
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Walk in Interview 2025 Eligibility Criteria
Mega Virtual Drive for the role of Process Associate, Non-Voice- English Language on 24th January 2025 (Friday) || Ahmedabad Location
Date: 24-January-2025 (Friday)
MS Teams meeting ID: 452 736 243 295
MS Teams Passcode: Ud7iE7Kd
Time: 12:00 PM – 2:00 PM
Job Location: Ahmedabad (Work from office)
Shifts: Flexible with any shift
Responsibilities
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
Qualifications we seek in you
Minimum qualifications
- Any Graduate except Law
- Only Freshers are eligible
- Fluency in English Language
Preferred qualifications
- Effective probing skills and analyzing / understanding skills.
- Problem solving skills with customer centric approach.
- Must be able to work on a flexible schedule (including weekend shift work)
Genpact Mega Virtual Drive for the role of Process Associate_Customer Care, [Network] on 25th January 2025
Drive Date: 25 January 2025 (Saturday)
Drive Timings: 12:00 PM – 1:30 PM
MS Teams ID: 453 204 501 502
MS Teams Passcode: L5Ly3di9
Experience: Freshers are eligible. Candidates with upto 1 year of relevant experience can also appear for interview.
Work location: Hyderabad (work from office)
Graduation: Any grad is eligible (Except law). Preferred Technical graduates
Provides primary support to customers encountering problems using the products and network solutions. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems related to network. Resolves customer concerns raised during installation, operation, and maintenance of managed client network. Documents customer information and recurring technical issues to support product quality programs and product development
Responsibilities
• Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
• Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
• Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
• Troubleshoots problems with networks and recommends corrective action
• Attends training courses as required and stay abreast of evolving internal processes and industry developments
• Works in a team environment and assist team members on various issues
• Provides other ad hoc support and duties as assigned
• Works in an environment with competing priorities
Qualifications we seek in you!
Minimum Qualifications / Skills
• BCA / B Tech / MCA (Computer Graduate) with relevant experience in PC desktop support or technical support experience with client/customer contact
• CCNA Trained / Certified (or Other Network certifications – Cisco, Meraki, etc.)
• Strong knowledge of routing and switching technologies EIGRP, BGP, OSPF, DHCP, DNS, IPSEC, GRE, DMVPN etc.
• Experience on SDWAN technologies Velo cloud (Edge510, 540, 6X0, 800, 2000, 3X00)
• Performing enhanced troubleshooting in the network Cisco, Meraki and SDWAN
• Able to engage with US based ISPs to fix the issue.
• Experience on network monitoring tools like PRTG, SolarWinds
• Configuration of WAN/public IPs on Router, SDWAN, ASA etc.
• Experience on Wireless networks Meraki (MR series) and Cisco AIR
• Experience on firewall technologies FortiGate (80D, 100F, 200E)
• Understanding of VoIP, SIP Protocols
• Experience using a ticketing System such as Clarify, Remedy, or Footprints
Preferred Qualifications/ Skills
• Minimum CCNA Certified or have worked on Cisco Devices
• Automotive industry experience (desirable)
• Willing to work in Night shifts (US Process)
Mega Virtual Drive for the role of Process Associate, Non-Voice- English Language on 27th January 2025 (Monday) || Ahmedabad Location
Date: 27-January-2025 (Monday)
MS Teams meeting ID: 457 990 328 419
MS Teams Passcode: 7yL3Hf6Z
Time: 12:00 PM – 2:00 PM
Job Location: Ahmedabad (Work from office)
Shifts: Flexible with any shift
Responsibilities
- Provide resolution to maintain standards of quality.
- Review content and provide resolution based on prescribed guidelines.
- Recognize trends and patterns and raise issues timely.
- Provide insights to help improve the support to the users.
- Maintain a thorough understanding of process and policies.
- Provide excellent customer service to our customers.
Qualifications we seek in you
Minimum qualifications
- Any Graduate except Law
- Only Freshers are eligible
- Fluency in English Language
Preferred qualifications
- Effective probing skills and analyzing / understanding skills.
- Problem solving skills with customer centric approach.
- Must be able to work on a flexible schedule (including weekend shift work)
How To Apply For Genpact Walk in Interview 2025?
- First, you need to visit the official website of Genpact
- Next, you need to open the Genpact Careers page.
- Then, search for your desired job.
- Next, you will find some empty particulars like Job Title, Job Shift, etc.
- Lastly, fill in these particulars and click on submit.
Note:-Please read the job instructions and requirements carefully before applying.
For More Details Ahmedabad 24th : Click here
For More Details Hyderabad 25th: Click here
For More Details Ahmedabad 27th: Click here